Department Overhaul to Revitalize Revenue-Generating Division

 

CLIENT

Department Director | University of Texas

TOP-LINE SUMMARY

The client came to TyAnn to evaluate the operations of a revenue-generating department within the University. The client sought a targeted evaluation and course of action to correct departmental dysfunction and improve overall performance.

CLIENT CHALLENGES / PAIN POINTS

For years, the department was plagued by underperformance from systemic issues, outdated technologies, personnel conflicts, performance problems, and unclear evaluation metrics.

As a profit-generating department, corrections were necessary. Fortunately, a new director recognized the issues and sought TyAnn’s expertise to rectify them.

TYANN’S SOLUTION

TyAnn’s in-depth evaluation of the department’s various roles gave her a clear picture of each position, the expectations, and the actual performance. With this information, she pinpointed the problems and generated a plan for correction, including:

  • Aligning the staff to the mission of the department with an emphasis on the unique revenue-generating activities.

  • Establishing the appropriate staff to revenue-generating personnel ratio.

  • Identifying clear performance expectations and evaluation metrics.

  • Recommending a different organizational structure and talent skill level.

  • Detailing specific changes to technology and infrastructure necessary to support the changes.

CONCLUSION

The Director lauded the results as ‘the first time that the truth was clearly articulated’ and subsequently presented the results to upper-level University officials. Ultimately, the division was wholly reorganized in alignment with TyAnn’s recommendations, and overall performance improved. 

 
TyAnn Osborn